Road 33 North Refund Policy and Customer Care
Welcome to Road 33 North.
Overview
Here at the farm, we custom create every item as it is ordered, so refunds and exchanges are not accepted. Personal care items are also not returnable.
We understand that sometimes errors in manufacturing or shipping do occur. If this happens, please contact us immediately and we will work with you to make it right. Please do not send your purchase back unless instructed.
In the rare event a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.